• training and supervising staff
  • ensuring compliance with licensing, hygiene, health and safety
  • overseeing stock levels
  • ordering supplies
  • handling staff issues
  • handling customer enquiries and complaints
  • taking reservations
  • greeting and advising customers
  • problem solving
  • preparing and presenting staffing/sales reports
  • keeping statistical and financial records
  • assessing and improving profitability
  • handling administration and paperwork